SAP · Run
Support after Monday.
AMS, Basis, security, patches, and agreed SLAs — the work that starts when the project banner comes down.
Go-live is not the end of the landscape. We stay for application management: incidents, small enhancements, notes, and the Basis jobs nobody wants to own in-house. Security and authorisations are in the same conversation as uptime.
Commercial model is written: AMC or AMS hours, SLAs, named contacts. Custom applications get the same treatment when they sit next to SAP.
- AMSIncidents, how-to, and the next small change.
- BasisTransports, jobs, system health.
- SecurityRoles, users, and the audit the customer will ask for.
- SLAWhat we answer, how fast, in writing.